Agile, Tailored Community Case Management Services for Any Humanitarian Crisis or Disaster Management Scenario

Acuity’s innovative, interdisciplinary, and responsive community case management services ensure that individuals in humanitarian settings or those impacted by disasters have access to quality care, a safe environment, and the community services they need as they navigate a critical time in their lives.

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Why Choose Acuity Community Case Management Service

During an acute crisis – such as a humanitarian or natural disaster – community support is often disrupted, and important protections are removed from people.

Acuity’s agile and turnkey community case management services help governments and social services agencies provide for the health and welfare of all impacted individuals while ensuring they have access to needed resources and support.

For more than 48 years, our experienced and certified community case management team has helped the federal government, consulates, nongovernmental organizations, and commercial entities manage community care programs with rapid deployment, trusted oversight, and operations management – all in compliance with regulations and guidelines.

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What We Do

  • Dedicated, certified bilingual case managers
  • Immigrant social work case management
  • Medical reviews and care
  • Childcare and housing assistance
  • Legal orientation
  • Referrals to legal service providers
  • Support for persons at risk
  • Behavioral and mental health care
  • Referrals to social service providers
  • Repatriation services
  • Transportation planning
  • Innovative technology for tracking and reporting
  • Compliance with regulations and social, immigration, and protective guidelines

Customized to meet the specific needs of your organization

An agile, tailored, and scalable solution for community case management during humanitarian crises or disasters.

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Qualified and certified professionals

A national network of certified community case managers and medical providers, backed by an extensive global partner network for assistance with any humanitarian crisis.

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Convenient and effective implementation

A turnkey, agile, and interdisciplinary approach capable of putting boots on the ground in 48 hours.

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What are Community Case Management Services?

Community case management services help government agencies, social services, and commercial partners address the needed resources of individuals as they navigate humanitarian crises.

Through a tightly integrated, interdisciplinary approach to community case management, governments and nongovernment entities can help individuals and families – both citizens and noncitizens – access medical care, navigate legal and immigration processes, and receive the tailored support they need to recover and rebuild their lives.

Clients benefit from the latest technology and 24/7 support to monitor and reduce liability, including comprehensive case tracking and reporting.

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Benefits of Community Case Management Services

Community case management services help governments, social services agencies, and nongovernment entities deliver responsive medical services and comprehensive care to individuals and families impacted by disasters or situated in humanitarian settings, including shelters, immigration facilities, and more. Community case management services take care of people as they await a longer-term solution.

Backed by compliance oversight and operations management, community case management minimizes trauma, protects the health, safety, and wellbeing of individuals, and ensures they have access to needed resources and support.

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Our Services

With over 48 years of industry experience, Acuity is one of the nation’s leading providers of community case management services to federal, commercial, and international clients.

Our turnkey, highly customizable services combine skills and experience from interdisciplinary functions including medical care, sociology, psychology, public health, criminal justice, immigration and international law, and program management to deliver a holistic approach to solving humanitarian issues and rebuilding lives.

From procurement through logistics and staffing, our agile approach to community case management – coupled with our can-do attitude, innovative tooling, and strong ties to community and international partners – enables us to tackle some of the world’s most complex community crises while ensuring compliance with regulations, guidelines, and laws.ts.

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Frequently Asked Questions

What is the role of community case management?

Whether fleeing poverty, persecution, war, or natural disasters, individuals and families face staggering challenges as they rebuild their lives. Urgent and tangible needs must be addressed, including housing, healthcare, childcare, and welfare. But intangible challenges, such as navigating cultural and language barriers, overcoming mental health issues (such as depression, anxiety, and isolation), and preventing abuse and neglect are also important as life-sustaining resources.

Community case management programs are designed to help governments, social services agencies, and other entities help people overcome these challenges through medical and clinical case management and tailored support services backed by innovative oversight and operations management.

What types of laws and regulations must community case managers comply with?

Acuity’s community case management services are delivered in accordance with the following laws and regulations:

• Reno vs. Flores
• Trafficking Victims Protection Reauthorization Act (TVPRA)
• Prison Rape Elimination Act (PREA)
• PII/PHI laws
• American with Disabilities Act (ADA)
• Do No Harm Act
• Conflict of interest laws

And in compliance with guidelines issued by:
• American Medical Association
• American Nursing Association

We are also governed by social work best practices, substance abuse and mental health standards, trauma informed care, social work ethics, and financial controls, and our management practices are guided and upheld by Project Management Institute (PMI) standards.

What does a community case manager do?

Community case managers play an important role in assisting and advocating for individuals and families impacted by a disaster or humanitarian crisis.

In addition to ensuring clinical care, community case managers assist workers with behavioral health and wellness, childcare, referrals to legal support and social services, transportation and repatriation services, and more.

Community Case Management Services – Partner with Acuity International

Ensure that individuals in need of humanitarian aid or those impacted by disasters have access to quality care, a safe environment, and the community services they need as they navigate a critical time in their lives.

Our agile, interdisciplinary, and responsive community case management services can help streamline case management, ensure compliance, and improve outcomes.

Contact us to learn how our community case management services can help you coordinate all case management activities and make a transformative lifelong impact to the lives of individuals and families in need.