Absence Management Services for a Seamless Workflow

Acuity’s convenient and comprehensive absence management services help reduce complexity, ensure compliance, minimize absenteeism, and maximize workplace productivity.

Absence Management Services for Businesses

Why Choose Acuity Absence Management Services

Absence due to leave or disability is about more than maintaining compliance with regulations, like the Family and Medical Leave Act (FMLA) and the American Disabilities Act (ADA). It’s also about ensuring a productive and healthy workplace and returning employees to work sooner.

Acuity’s integrated absence management services and technology help employers manage short- and long-term leave and disability and ensure employees receive support whenever and wherever it’s needed.

For more than 48 years, our experienced clinical case management team and global health experts have helped commercial, federal government, and international customers manage benefits administration, compliance, and return-to-work programs.

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What We Do

  • Short- and long-term medical and disability leave management
  • Jury duty, bereavement, sabbatical, maternity/paternity, and military leave
  • Work injury claims management
  • Medical reviews for disability and accommodation support
  • Workers’ compensation administration
  • Clinical case management (including determining eligibility and compliance)
  • Return-to-work exams
  • Detailed absence tracking and reporting, including work status, medical evidence, trends analysis, and leave and claims flagging
  • Ongoing employee fit-for-work re-evaluation services
  • Workplace health and safety evaluations
  • Single point of contact for all parties from day one backed by live support
  • Nurse intervention and physician oversight to drive effective outcomes related to employee absences

Customized to meet the specific needs of your company

Adaptable, flexible, and scalable absence management services for employers’ unique needs, job descriptions, and risks.

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Qualified and certified professionals

A network of more than 11,000 healthcare providers, registered nurses, occupational therapists, case managers, and certified medical examiners in 50 states and the U.S. territories – ready to respond to any employer or employee need.

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Convenient and effective implementation

A seamless, integrated, and confidential process backed by customer service support so employers can navigate even the most complex leave scenarios.

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What are Absence Management Services?

Absence management is the process of planning, administering, tracking, and handling different types of employee leave, including short- and long-term disability, medical leave, military, and more.

Absence management services help employers manage employee leaves empathetically, effectively, and in compliance with federal and state regulations. Comprehensive services include leave administration; compliance with FMLA, ADA, the Uniformed Services Employment and Reemployment Rights Act (USERRA), Paid Family and Medical Leave (PFML) and other laws; claims management; return-to-work evaluation and support; and reporting.

Employers, employees, and HR teams benefit from the latest technology and support every step of the way.

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Benefits of Absence Management Services

Absence management services help employers navigate the complex and time-consuming process of managing staffing gaps, responding to leave requests, verifying medical conditions or injuries, determining eligibility for benefits, tracking absences, streamlining the claims experience, and returning employees to work.

Absence management services help employees arrange the right leave, reduce work-related injury and disability, expedite leave requests, receive the correct support and benefits, and return to work feeling valued.

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Our Services

With over 48 years of industry experience, Acuity is one of the nation’s leading providers of absence management services to federal, commercial, and international clients.

Our customizable services include medical evaluations, leave management, benefits administration, compliance management, return-to-work support, tracking and reporting, and more.

Our centralized data-driven process is seamless, integrated, and backed by live customer care. We ensure prompt communication, updates to employer and insurance carriers, timely benefit payments, compliance management, and decreased insurance costs.

We use an extensive network of more than 11,000 case managers, clinicians, occupational therapists, medical examiners, and live customer support to create a streamlined leave experience for employers and employees.

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Occupational Health Services

Acuity provides superior occupational health services tailored to each organization’s unique needs, enhancing productivity and fostering employee well-being.

Our comprehensive services, delivered via mobile and onsite options, include diverse exams, testing, and injury prevention. Our solutions ensure regulatory compliance, improve worker health, and boost performance.

Backed by robust health analytics, we offer real-time tracking, data management, and medical review services, ensuring a safe, efficient, and compliant workplace


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Tests and Screenings

Employment test and screening services help organizations make informed hiring decisions, achieve better health outcomes, ensure a more productive workplace, and minimize absences from work.

Acuity offers comprehensive and tailored tests and screening services for a variety of industries, including pre-employment background screening, drug and alcohol tests, medical exams and physicals, fit-for work/return-to-work evaluations, respirator fit exams, surveillance exams, and wellness exams.


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Onsite health services

Bring integrated health and wellness services to the workplace.

With onsite medical delivery options, employees have convenient access to a dedicated team of healthcare professionals – without leaving work. At the same time, employers reduce healthcare costs and lost productivity while meeting employees’ medical and compliance needs.

Our customizable onsite health services include annual and semi-annual medical surveillance exams, physical exams, respirator fit testing, drug and alcohol testing, vaccinations, and wellness exams.

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Mobile health services

Our capabilities include mobile delivery for occupational health services, medical exams, medical surveillance, lab services, health screening, triage and first-aid, x-rays, treatments, and drug and alcohol screening to help keep employees safe and well with minimal disruption to workforce schedules.

Staffed by a practitioner, registered nurse, and medical assistant/clerk, our Mobile Medical Unit (MMU) has the same reach-back and support as our onsite clinic options. Fully licensed, it includes front desk/triage, two fully equipped exam rooms, x-ray capability, lab collection, a drug-screen-compliant restroom, plus vision and audio testing.

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Acuity International offers comprehensive medical exam services, ensuring regulatory compliance and workplace productivity.

Services include pre-employment exams, DOT physicals, medical surveillance, and wellness exams. With robust health analytics for case management and real-time exam tracking, Acuity tailors programs to unique employer needs.

With over 11,000 healthcare providers nationwide, they annually conduct over 200,000 exams, demonstrating their ability to handle large-scale work programs.


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Frequently Asked Questions

What is the role of absence management in the workplace?

Absence management policies and programs help employers and HR teams manage, monitor, and reduce unplanned employee absenteeism due to injury, disability, stress, and more.

Absence management also helps reduce the costs associated with unscheduled absenteeism, including lost productivity, workload rearrangement, and non-compliance with leave laws.

What types of leave does absence management cover?

Absence management covers many different types of leave, including:

  • Short- and long-term disability
  • FMLA leave
  • Military leave
  • Jury duty
  • Bereavement
  • Maternity/paternity

Integrating the different types of leave under a comprehensive absence management program helps employers ensure a streamlined, compliant, and improved experience for HR teams and employees.

What is the Family Medical Leave Act?

Under the FMLA, eligible employees can take up to 12 weeks of unpaid leave per calendar year to care for a family member or treat a serious health condition.

Eligible employees must have worked for an employer for at least 12 months and 1,250 hours, and work at a location where the company employs 50 or more employees within 75 miles.

How has the COVID pandemic impacted absence management?

The COVID pandemic brought new challenges to absence management, including an uptick in unscheduled leave due to illness and the need to balance compliance requirements associated with an increasingly remote workforce across multiple states and countries.

These factors have heightened the need for centralized absence management services that streamline and simplify absence planning, case management, compliance, and tracking and reporting.

Absence Management Services – Partner with Acuity International

Simplify and streamline absence management administration and create better experiences for employees and HR with Acuity absence management services.

Our comprehensive, integrated absence management services, advanced technology, and a wide network of nurse case managers help employers manage complex disability and leave requirements.

Contact us to learn how our onsite health clinic services can help you maintain a healthy, safe, and productive workforce.