Acuity Spotlight: Melanie Enman, Senior Capture Manager at Acuity International

The Acuity Spotlight is our way of highlighting some of the incredibly talented individuals that we’re lucky enough to have on our team. At Acuity, we value diversity and inclusion and focus our attention on bringing candidates who have a wide range of backgrounds and experiences onboard. Our mission is to build enduring relationships that provide secure, stable, and long-term predictable outcomes and we are grateful for the men and women of Acuity who embody our corporate values in everything they do.

Tell us a little about your professional background.

I am a geologist with 22 years of experience performing Environmental Remediation and Munitions Response services for both federal and private clients.

What does your job at Acuity International entail?

As a Senior Capture Manager supporting the Munitions and Environmental Remediation business unit, I am responsible for identifying federal opportunities that fit within Acuity’s experience and personnel expertise. I meet with both clients and industry members to better understand their specific needs and the problems they face. I then work within our team to identify and highlight Acuity expert capabilities which solve those customer problems.

What are you seeing that’s different in the workplace now vs. when you first started out?

When I started in May of 2020, the culture, landscape, and leadership team has changed completely.  The direction of the MER business unit has also changed.  In 2020, the direction of MER included gaining Continental United States Munitions Response contracts. As tasked, we were successful in winning two prominent federal contracts with the United States Army Corps of Engineers. Since then, Acuity has pivoted the direction of the MER business unit to broaden into an environmental business, while still pursuing Munitions Response work. This presents a challenging but exciting opportunity for Acuity!

Who are some of the most influential people in your personal and/or professional life?

While I’ve gained influence from many people in my life, my biggest influencers are my parents.  My parents are a constant source of inspiration and support for me.  They are smart. They are both emotionally and physically healthy, open-minded, honest, fair, kind, and overall great people.  They raised me to be an independent person, to believe in myself, and judge my successes and failures on myself and not the successes and failures of others.  I feel incredibly fortunate to have been gifted the foundation of their love and support and I wish for many other children to be as fortunate. Their support has allowed me to have a successful career in a male-dominated industry.

What are you passionate about?

I have spent most of my life exploring and traveling. I find that experiencing new cultures and ways of life is an enriching experience.

How can we help shed light on the importance and meaning of Women’s History Month?

The purpose of Women’s History Month is to celebrate the global, social, economic, cultural, and political achievements of women.  While companies can highlight some of history’s most influential women and provide that information to employees as a point of education, Acuity is focusing its efforts on current female employees who are accomplishing these achievements and celebrating them to their peers as part of a plan to create a culture of gender equality within the company.


Melanie Enman is Acuity’s Senior Capture Manager.  Connect with Melanie at melanie.enman@acuityinternational.com.

 

How Predictive Analytics is Reshaping Workplace Health, Wellness, and Safety Planning

Predictive analytics is the practice of extracting insights from data and using that information to predict trends, patterns, and inform future outcomes. As consumers, we encounter predictive analytics in many aspects of our lives. It influences from what we purchase on Amazon to what we watch on Netflix.

But predictive analytics can also enhance employee health and wellness, and support business continuity. With the right tools and data, forward-thinking employers can yield valuable insights about improving the work environment, controlling absenteeism and presenteeism, retaining valued employees, and reducing workforce-related costs and risks.

Indeed, turning data about populations at risk (PAR) into an action plan for the business is a strategic opportunity that organizations can’t ignore. After all, if you don’t know where you are going, you might wind up someplace else.

Yield insights into populations at risk

A growing use case for predictive analytics in the workplace is employee health and wellness. Frequent workplace injuries or health issues have direct financial costs, including lost time, insurance premium hikes, workers’ compensation payments, and even litigation. Absenteeism due to illness is also costly, and presenteeism (working while sick) impacts both productivity and safety. Studies show that out of every dollar spent on health care benefits, $0.61 is spent on illness and injury-related absences and reduced work output.

At Acuity, we help organizations overcome these challenges. Using predictive health analytics and anonymized data – including demographics, job titles, worksites, claims data (workers’ compensation and indemnity), employee surveys, and turnover – we provide employers with valuable real-world insights about their populations at risk, such as those with health conditions or propensity for injury, and help them find patterns in this data to inform decision making.

In one engagement, I worked with a client to identify the health issues that were costly to the organization and had the most impact on absenteeism. The client assumed that cancer and heart disease were the most detrimental to productivity and had prioritized awareness around these conditions. But when we studied the data, it transpired that absent employees were largely predisposed to OB/GYN and skin problems – prompting a data-driven shift in the client’s wellness strategy to include family planning and skin cancer screening.

Understanding social determinants of health and productivity

Employee productivity, absenteeism, and presenteeism are also subject to societal challenges. We can know an employee’s demographics, health status, and where they spend their healthcare dollars, but what about other factors? For example, Employee A may neglect his health because he is busy caring for his elderly parents. Employee B shares one car with his working spouse, requiring long commutes using limited public transportation. While Employee C is a single parent who skips work on occasion to be present for her children.

With secondary, anonymized societal data sets, employers can more accurately identify the driving factors of lost workplace productivity and get answers to critical questions such as:

  • What factors keep their employees out of work?
  • Which employees are at risk?
  • What programs can be implemented to produce the best outcomes (flexible work arrangements, childcare programs, access to healthcare, dependent care assistance programs, etc.)?

 

Eliminate the guesswork and better manage employee risk

Another beneficial outcome of predictive analytics is that it helps businesses prepare for unforeseen circumstances and disasters that may impact workplace productivity.

For example, organizations can predict whose commute may be impacted by extreme weather by analyzing employee attributes such as home address and vehicle type. If a snowstorm hits, employers can quickly determine who can make it to work safely based on their location and access to a four-wheel-drive vehicle and who will be absent that day. This is especially important to employers who must ensure business continuity, such as federal agencies, law enforcement, critical infrastructure providers, and transportation operators.

Leveraging prediction to ensure successful outcomes

Companies have spent years trying to implement programs to address workplace health and safety. Yet these interventions are often generic or broad and not aligned with employee needs.

But by analyzing historical and demographic data, employers in any workplace – from the typical office to field operations teams – can model their workforce at an incredibly granular level. As a result, they can identify the driving factors of workplace incidents and absenteeism, develop targeted prevention strategies, and make informed decisions about procedures and policies to promote business continuity.

While predictive analytics can be challenging (due to large volumes of data from diverse sources, much of which must be anonymized and handled in confidence), predictive analytics ensures workplace leaders can make the most of available data and continuously improve operations and their bottom line.


About the author:
Dr. Joe Mignogna is Acuity’s Chief Medical Officer.  Connect with him at jmignogna@acuityinternational.com

Dr. Joe Mignogna, MD, MPH, CIME, FACOEM, Chief Medical Officer

Acuity Spotlight: Pamela Adorno, Contact Center Manager

The Acuity Spotlight is our way of highlighting some of the incredibly talented individuals that we’re lucky enough to have on our team. At Acuity, we value diversity and inclusion, focusing our attention on bringing candidates onboard who have a wide range of backgrounds and experiences. Our mission is to build enduring relationships that provide secure, stable, and long-term predictable outcomes, and we are grateful for the men and women of Acuity who embody our corporate values in everything they do.

Tell us a little about your professional background.

I have been in customer service for over 20 years. Most of my professional experience has been spent with telephone companies such as AT&T and Apple.

What does your job at Acuity International entail?

I am the Contact Center Manager, supporting the MMS programs and contract scheduling efforts, for both incoming and outbound call campaigns. I collaborate with interdepartmental groups on a regular basis to ensure that contracts are being properly executed. On a daily basis, I oversee the phone queues and monitor call center dashboards, generating data on our call center (wait times, etc.) to help senior leadership determine pricing for future business proposals.  A primary focus for me this year is to implement a new telephone system and work to ensure the call center team is making a strategic impact. Creating a positive environment that is customer service-centric is what I pride myself in.

What are you seeing that’s different in the workplace now vs. when you first started out?

It was evident that Acuity was continuing to grow very rapidly, and it was comforting to know that our leaders were all advocates for change. More and more companies (Acuity including) are adapting to the needs of their employees in response to COVID-19. Whether that’s flexible schedules or remote work, employers are understanding the new normal.

Who are some of the most influential people in your personal and/or professional life?

In my personal life it would be my mother, Claire. She instilled a good work ethic and is still my biggest cheerleader today. Professionally it would be my Director Katie Tennis, she taught me to remember the human side of our workforce and to show compassion and grace in times of uncertainty.

What are you passionate about?

Vacations! I love to travel and am eager to visit different places around the world. A motto I live by is “live life to the fullest”. It is very important to me to have a life that I enjoy.  Happiness is a choice and I choose it daily.

How can we help shed light on the importance and meaning of Women’s History Month?

The number of women in leadership positions is significantly higher than it was just a few years ago, and it’s still growing today. As women, it is our job to continue to try to empower and respect women both personally and professionally by highlighting their accomplishments.


Pamela Adorno is Acuity’s Contact Center Manager.

Acuity Spotlight: Major General Reuben Jones, U.S. Army, Retired, Vice President of Client Engagement at Acuity International

The Acuity Spotlight is our way of highlighting some of the incredibly talented individuals that we’re lucky enough to have on our team. At Acuity, we value diversity and inclusion and focus our attention on bringing candidates who have a wide range of backgrounds and experiences onboard. Our mission is to build enduring relationships that provide secure, stable, and long-term predictable outcomes, and we are grateful for the men and women of Acuity who embody our corporate values in everything they do.

Tell us a little about your professional background.

Over the past 25 years, I moved up the ranks of the U.S. Army from a company-grade leader to a two-star general officer and commander of a global organization serving all armed forces. In my role as Commander of Family and Morale, Welfare, and Recreation Command (FMWRC), I was responsible for the daily oversight of a $3.2 billion global program: primarily the $1.7 billion Army Family Programs and $1.3 billion Army Banking Investment and Retirement Fund.

Following my military career, I joined Strategic Resources, Inc., one of the nation’s leading management, logistics, telecommunications, and information technology consulting firms as Vice President of Strategy and Government Relations.  I then served as Executive Director for Kentucky Workers’ Compensation Funding Commission, developing new strategies to invest and manage $650 million in funds collected from the Special and Coal Workers Pneumoconiosis Funds.

I received my Bachelor of Arts from Jackson State University and a master’s degree from Central Michigan University and U.S. Army War College.

What does your job at Acuity International entail?

I am responsible for leading strategic client engagement and driving transformational growth across all three of Acuity’s business practices: Advanced Medical Solutions, Engineering & Technology Solutions, and Global Missions Solutions.

As a former military member, how did your experience help pave the way for your successful career at Acuity?

That is a great question and very easy to answer; as a soldier, I think the first is the wide range of opportunities that mirror the Acuity capability offerings.  All are performed daily in the Installation Management Command’s portfolio and other military organizations.  In addition, managing crises around the globe for the Army made Acuity a perfect match.  We perform many of these services here at Acuity, and we have great performance in running bases, hospitals, and programs that support military members and their families.  That is what attracted me to Acuity.

Who are some of the most influential people in your personal and/or professional life?

My personal mentors have not only shaped my life but the lives and careers of so many who serve our country.  Honorable Lloyd Austin, our country’s current Secretary of Defense, never misses an opportunity to attend engagements, mentor his peers, or share his experiences.  Vince Brook, Dennis Via, Johnnie Wilson, Peet Proctor, Darryl Roland, and Al Thomas are also great African American mentors of mine who have always led by example and helped shape me into who I am today.  These influential individuals are cut from the same strong mentor base and for that, I am thankful to recognize them during Black History Month.

What are you passionate about?

This year’s Black History Month theme is African American health and wellness. It is a trying issue for the African American community, especially during the COVID-19 pandemic. I share the same passion as my mentors, who have dedicated their lives to the health and wellness of our soldiers, their families, and civilians by providing support and programs that make their stressors less of a burden.  I am particularly passionate about new parent support, special needs, wounded warrior, and other programs that enhance readiness.

How can we help shed light on the importance and meaning of Black History Month?

Black Americans have left an indelible mark on history and our society. I like to celebrate Black History Month by highlighting the contributions of our military and noting those who are actively leading the way for change and equality. Black history is an integral part of American history and the Army’s history, and I hope that others continue to observe its importance.


 

Reuben Jones Vice President, Client Engagement Major General, U.S. Army (Retired)
Employee Spotlight

Major General Reuben Jones, U.S. Army, Retired, is Acuity’s Vice President, Client Engagement.  

Acuity International’s Frank Pandolfe to Speak at ISOA Middle East Conference

Acuity International, a leading provider of process and technology-based critical services to government and commercial enterprises, announced today that Frank Pandolfe, President, International Operations, will speak at the International Stability Operations Association (ISOA) Middle East Conference, to be held January 18-22, 2022, at The Ritz Carlton Hotel Dubai International Financial Center in Dubai, United Arab Emirates.

Mr. Pandolfe will speak on a panel titled “Afghanistan: Preventing Calamity,” as part of a series of informative discussions on the future of defense, reconstruction, and development efforts in the Middle East, North Africa, and Central/South Asia. His participation in the event underscores Acuity’s important work in the Middle East, where it has provided global mission and healthcare services for nearly three decades.

Registration is open until January 20, 2022: https://stability-operations.org/event/2022-middle-east-conference

Acuity International Names James Mehta as Chief Security Officer

Acuity International has named James Mehta as Chief Security Officer. In this role, Mr. Mehta is responsible for identifying, developing, implementing and managing Acuity’s global security strategies and programs.

Mr. Mehta brings more than 27 years of experience as a commissioned officer and special agent resolving criminal/fraud, counterintelligence, physical security, terrorism, cybersecurity, and insider threats. Most recently, he served as the director of Strategic Programs and Requirements for the Air Force Office of Special Investigations (AFOSI), where he provided policy, training, and assessments for criminal, fraud, and counterintelligence programs, and specialized investigative services. He served in various roles with AFOSI, including as the commander of AFOSI Region 6, based at Joint Base Pearl Harbor-Hickam. Prior to that, he was assigned to the Joint Staff as the Chief, Anti-Terrorism and Force Protection, where he developed anti-terrorism and security policies for the U.S. Department of Defense to protect military operations and personnel worldwide.

Mr. Mehta earned an M.S. in national security strategy from the National War College; an M.A. in national security affairs and Middle East regional affairs from the Naval Postgraduate School; and a B.S. in engineering mechanics from the U.S. Air Force Academy. His U.S. Air Force service culminated in multiple leadership roles at the rank of Colonel.

 

U.S. Department of Homeland Security appoints Acuity’s Chief Medical Officer to National Merchant Mariner Medical Advisory Committee

Acuity’s Chief Medical Officer, Dr. Joe Mignogna, was recently appointed to a three-year term on the National Merchant Mariner Medical Advisory Committee by the U.S. Department of Homeland Security’s Acting Secretary.

The National Merchant Mariner Medical Advisory Committee is comprised of nine healthcare professional members and five professional mariners. Together they advise the Secretary of Homeland Security on matters relating to medical certification determinations for the issuance of licenses, certification of registry, and merchant mariners’ documents such as medical standards and guidelines, medical examiner education, and medical research. Dr. Joe has served on the committee continuously since 2014, contributing to and leading several task statements, and authoring an article for the U.S. Coast Guard Proceedings magazine devoted to mariner health and wellness.

“It’s really been a pleasure and a professionally rewarding experience working with Coast Guard leadership and the committee’s team of dedicated maritime professionals representing Acuity,” Dr. Mignogna said.

Congratulations Dr. Mignogna on this important recognition.

“As we work toward growing into Acuity this fall, the company is planning further corporate social responsibility initiatives to make real differences globally,” Stalick said. “We welcome partnering with other companies that align with our values of service in the areas of global missions, advanced technology and advanced medical.”